Forget everything you know about help desks. Let us introduce you to our method of problem-solving that is truly extraordinary.
Our Remote Support Center is a unique remote issue resolution resource utilizing a multi tiered-support structure, state-of-the-art remote management tools, and a highly experienced, dedicated team of IT specialists. Your team of dedicated remote support engineers become familiar with both your infrastructure and your end-users to create an experience that is second to none.
Your Issue Is Immediately Directed To A Specific Expert
With our unique three-tiered support, all issues are initially assessed by the SpiceWorks incident management team, and are rapidly directed to the proper tier for immediate action.
Tier 1 – End User Support
Tier 2 – Network and Server Support
Tier 3 – Specialist Support