IT Support Solutions For Your Business

Your complete outsourced IT department. Benefit from the latest enterprise level technology and market leading software solutions

Your Support 2.0 service includes...

In a Nutshell

 

Our Support delivers to your organisation a complete IT department. Say goodbye to your technical worries with our market leading IT support. Unleash the latest productivity boosting technology to improve your organisation’s efficiency. Let us take full responsibility for your IT – supporting, resolving, liaising with third party suppliers, and keeping you informed every step of the way; while you concentrate on doing what you do best.

No hidden costs or nasty financial surprises, guaranteed! Support is billed on a straight forward, all inclusive monthly basis, enabling you to plan ahead and ensuring you get the best return from your IT investment.

Support Elements

Account Management

Our experienced client management teams are here to ensure the smooth running of your IT infrastructure and the consistent delivery of high quality IT support.

Engineering Team

Smart and Service obsessed, our IT engineers are quite simply the best in the business.

Helpdesk Support

Central to all our support  helpdesk. Our engineers are on hand to solve your technical issues.

Onsite Support

Proactive and reactive, onsite visits by our expert engineers are a key part of our Support.

Managed Monitoring

Providing complete access and control; our award winning monitoring platform is at the heart of everything we do.

Ticket Management

Our dynamic management system provides complete visibility, driving workflow and best practice compliance.

Reporting

Comprehensive monthly reporting delivers 100% transparency and accountability in all our actions.

Setup

Getting it right from the start- our diligent onboarding process ensures we get off on the right foot.

IT Roadmap

A strategic document which illustrates the current state of your infrastructure and maps out your future objectives.

Project Services

Access a full suite of IT project and consultancy services delivered on a flexible, on-demand basis.

Proactive, effective support with a proficient account management team overseeing everything.

Adam PowellQMetric